Doug Ripley is the Chief Information Officer (CIO) of TELCOM Systems, where he is responsible for overseeing personnel, systems and vendors associated with the Company's billing and subscriber management for most of the 9,000 multiple dwelling units (MDU) it services as well as its property owners/managers which includes RHC. Additionally, Doug assists with decisions as part of RHC's Executive Team.
Doug's responsibilities as CIO include building and managing the portfolio's rate cards on TELCOM's primary billing and subscriber management system for internet, telephone and DISH Network, coordinating and executing the Company's billing cycle via electronic and print, taking various steps along the way to ensure the information stored is secure, accurate and cost-effective, communicating any changes or modifications of TELCOM's systems to its Customer Service staff, creating and updating informative materials that are distributed both internally and externally, creating and maintaining tasks designed to limit delinquency among its active and inactive subscribers, and many other tasks.
Doug has served in his current role with TELCOM since 2014. Prior to that, Doug joined TELCOM in 2011 and aided in the Company's transition into a DISH Network Private Cable Operator as well as an internet and telephony service provider for MDU. Prior to joining TELCOM, Doug was the first Assistant Manager at Wesleyan Place, a 91-unit independent living community developed and managed by RHC for low-income seniors aged 55 and up, from its opening in 2008 until the end of 2010. Doug transitioned to Wesleyan Place after serving as a leasing consultant at the original phase of Avondale at Kempsville, a 190-unit “Big House” multifamily development also developed and managed by RHC, starting in 2007.
Outside of his roles with RHC and TELCOM, Doug is an avid sports fan and plays an active role in the sports community at-large. A Virginia Beach native, Doug works independently as a play-by-play broadcaster, sideline reporter, studio host and public address announcer for Old Dominion University Athletics and ODU Sports Properties. Additionally, he has called over 25 NCAA Championships that have been hosted by Salem, Virginia, and has announced the Atlantic Coast Conference Wrestling Championship since 2010. He's appeared on the microphone at a variety of other major sporting events including, but not limited to, the Army Ten-Miler, Baltimore Ten-Miler, Annapolis Ten-Miler, Ukrop's 10K, Richmond Marathon and Virginia Duals, and the Virginia and Maryland Triathlon Series. During the fall, Doug is the public address announcer for Frank W. Cox High School varsity football. He has previously served in similar announcing capacities at Virginia Tech, Virginia Wesleyan College, the Old Dominion Athletic Conference, Virginia High School League, Virginia Beach Mariners and Virginia Beach Piranhas, in addition to various other sports at Cox HS.